Legal Policies & Terms

Last Updated: 24 Nov 2025

By using our website, app, and related services (“Services”), you agree to the following policies.

1. Privacy Policy

Information We Collect:

  • Name, email, phone, address
  • Account information
  • Payment details (processed by secure third parties)
  • Device data, IP address, analytics
  • Cookies and basic tracking

How We Use Your Information:

  • Create and manage accounts
  • Process orders & deliveries
  • Send updates and notifications
  • Provide customer support
  • Improve our Services
  • Send marketing (only if you consent)

Sharing: We do not sell data. We may share it with delivery partners, payment processors, hosting providers, customer support tools, and analytics platforms.

Security: We use secure systems but cannot guarantee 100% protection.

Your Rights: Access, update, delete data, or opt out of marketing.

2. Terms & Conditions

Use of Services:

  • Provide accurate information
  • No misuse, fraud, or illegal activity

Accounts: You are responsible for your login and activities under your account.

Products & Services: We may modify products, prices, or availability.

Payments: Processed securely by licensed third parties.

Availability: We aim for uptime but cannot guarantee uninterrupted service.

Limitation of Liability: We are not responsible for indirect damages, delays, or third-party failures.

3. Shipping & Delivery

  • Delivery available in supported regions
  • Times depend on location and product availability
  • Fees may apply
  • Failed deliveries may require rescheduling or extra fees

4. Refund & Return Policy

Eligible when:

  • Wrong item delivered
  • Damaged or defective item
  • Unopened items (where allowed)

Non-Returnable: Some items are excluded for hygiene/safety.

Process:

  • Contact us via app or website
  • Provide order details and photos if needed

Refund Time: 5–14 business days after approval.

5. Cookies Policy

We use cookies for essential functions, analytics, preferences, and marketing (optional). You may disable cookies but some features may not work.

6. Policy Updates

We may update these terms at any time. Continued use means you accept the changes.